Ramp coverage completed across network with improved service in executive terminals
DALLAS, Texas (November 17, 2015) – TAC Air has completed installation of new equipment and now provides broadband Wi-Fi Internet coverage on the ramp of each of the network’s 14 FBO locations. In addition, connection speeds have been increased at several key locations, as well as equipment upgrades at all locations.
Christian Sasfai, TAC Air VP & COO, stated the new ramp service will provide “a higher level of customer service, especially for flight crews during a quick turn”. The service is free and covers the primary ramp areas at all locations.
Inside all executive terminals, customers and flight crews alike will enjoy the benefits of improved Wi-Fi connectivity. All access points have been replaced and upgraded to heavy duty commercial grade
hardware. The new equipment provides improved security to users by further isolating each customer’s device from other signal users in the area, as well as remote administrative access from TAC’s IT support center for instant tech support. Returning customers will still be able to access Wi-Fi service through the same “TAC Air” SSID at all locations.
The new Wi-Fi standard is a part of the major customer service investment program currently underway across the TAC Air network. An $11 million redevelopment and expansion project is currently underway at Bill and Hillary Clinton National Airport in Little Rock, AR (LIT) including the construction of a new TAC Air world-class executive terminal. Additional hangar space has just been completed at TAC Air’s Texarkana, AR (TXK) FBO and is under development at its Hartford, CT (BDL) location. TAC Air has engaged ServiceElements International, Inc. to develop and implement an extensive customer service training initiative for all TAC Air associates. And finally, more executive terminal facility renovations are slated in the near future for TAC Air’s Amarillo, TX (AMA) and Knoxville, TN (TYS) locations.