Tracy Hykes promoted to Manager of Administrative Services
DALLAS, Texas (November 17, 2015) – TAC Air has expanded its senior management personnel by promoting Tracy Hykes to Manager of Administrative Services. Tracy will be based with the TAC Air management team in Dallas, TX, and will work closely with Carol McNally, TAC Air Director of Administrative Services, to empower the FBO network’s customer service programs and training. Christian Sasfai, TAC Air VP & COO, stated, “Tracy’s knowledge of our point of sale system, TAC Air policies and procedures, plus her general knowledge of an FBO will be a great asset as we roll out our customer service program.” TAC Air has commissioned ServiceElements International, Inc. to develop an extensive customer service training program for all TAC Air associates.
Tracy started her aviation career in the Navy as an Aviation Machinist Mate and Plane Captain. For the past 15 years, she has been with TAC Air, starting in line service, working behind the front counter and most recently as Customer Service Supervisor at the network’s Lexington, KY, (LEX) location. She commented, “Continually striving to provide the best possible customer service from behind the counter has always been my passion. I’m incredibly excited to now have the opportunity to participate in taking our new customer service program to every counter in the TAC Air network.”
The customer service training is one component of a major customer service initiative currently underway across the TAC Air network. A major equipment and coverage area improvement has been made as Wi-Fi is now available on all FBO ramps with improved service in all executive terminals. An $11 million redevelopment and expansion project is currently underway at Bill and Hillary Clinton National Airport in Little Rock, AR (LIT) including the construction of a new TAC Air world-class executive terminal. Additional hangar space has just been completed at TAC Air’s Texarkana, AR (TXK) FBO and is under development at its Hartford, CT (BDL) location. TAC Air has engaged ServiceElements International, Inc. to develop and implement an extensive customer service training initiative for all TAC Air associates. And finally, more executive terminal facility renovations are slated in the near future for TAC Air’s Amarillo, TX (AMA) and Knoxville, TN (TYS) locations.