FBO network focuses on elevating customer service standards
DALLAS, Texas (November 17, 2015) – TAC Air has entered into a long-term agreement with ServiceElements International, Inc. to develop and implement a customized customer service program. The program, entitled “CuSP”, will be integrated at every customer touch point across the entire FBO network. To ensure optimal results from the program, TAC Air has expanded its senior management staff with the addition of Tracy Hykes, in the new position of Manager of Administrative Services.
Christian Sasfai, TAC Air VP and COO, said, “We are continually looking for ways to improve the customer experience at TAC Air. From safety and technical training on the ramp, to our administrative offices, to the front counter, we are leaving no stone unturned in a major commitment to a continual elevation of the TAC Air customer experience.” Sasfai went on to say, “We’re very proud of how hard our associates work to deliver exceptional customer service to our customers. But we want to make sure we give them every tool available to help them be the very best at what they do.”
The ServiceElements initiative is a component of the major customer service program currently underway across the TAC Air network. A major equipment and coverage area improvement has been made as Wi-Fi is now available on all ramps with improved service in all executive terminals. An $11 million redevelopment and expansion project is currently underway at Bill and Hillary Clinton National Airport in Little Rock, AR (LIT) including the construction of a new TAC Air world-class executive terminal. And finally, more executive terminal facility renovations are slated in the near future for TAC Air’s Amarillo, TX (AMA) and Knoxville, TN (TYS) locations.