TAC Air Ramps Up Wi-Fi

Ramp coverage completed across network with improved service in executive terminals

A commercial grade outdoor wi-fi antenna system recently installed at one of the TAC Air locations

A commercial grade outdoor wi-fi antenna system recently installed at one of the TAC Air locations

DALLAS, Texas (November 17, 2015) – TAC Air has completed installation of new equipment and now provides broadband Wi-Fi Internet coverage on the ramp of each of the network’s 14 FBO locations. In addition, connection speeds have been increased at several key locations, as well as equipment upgrades at all locations.

Christian Sasfai, TAC Air VP & COO, stated the new ramp service will provide “a higher level of customer service, especially for flight crews during a quick turn”.  The service is free and covers the primary ramp areas at all locations.

Inside all executive terminals, customers and flight crews alike will enjoy the benefits of improved Wi-Fi connectivity. All access points have been replaced and upgraded to heavy duty commercial grade

hardware. The new equipment provides improved security to users by further isolating each customer’s device from other signal users in the area, as well as remote administrative access from TAC’s IT support center for instant tech support. Returning customers will still be able to access Wi-Fi service through the same “TAC Air” SSID at all locations.

The new Wi-Fi standard is a part of the major customer service investment program currently underway across the TAC Air network. An $11 million redevelopment and expansion project is currently underway at Bill and Hillary Clinton National Airport in Little Rock, AR (LIT) including the construction of a new TAC Air world-class executive terminal. Additional hangar space has just been completed at TAC Air’s Texarkana, AR (TXK) FBO and is under development at its Hartford, CT (BDL) location. TAC Air has engaged ServiceElements International, Inc. to develop and implement an extensive customer service training initiative for all TAC Air associates. And finally, more executive terminal facility renovations are slated in the near future for TAC Air’s Amarillo, TX (AMA) and Knoxville, TN (TYS) locations.

On-Site Customs and Border Protection Facility Open at TAC Air OMA

New facility ties directly into executive terminal

The new Customs and Border Protection facility ties directly into TAC Air OMA's executive terminal

The new Customs and Border Protection facility ties directly into TAC Air OMA’s executive terminal

DALLAS, Texas (November 17, 2015) – Working in conjunction with the Omaha Airport Authority, a new 2,000 square foot purpose built US Customs and Border Protection facility has opened at the TAC Air FBO. The new facility ties directly into the TAC Air OMA executive terminal, and will provide a “seamless experience for all general aviation aircraft arriving OMA from outside the U.S.,” according to Matt Davis, TAC Air Director of Business Development.

The new customs clearance facility is a part of the major customer service initiative currently underway across the TAC Air network. A major equipment and coverage area improvement has been made as Wi-Fi is now available on all ramps with improved service in all executive terminals. An $11 million redevelopment and expansion project is currently underway at Bill and Hillary Clinton National Airport in Little Rock, AR (LIT) including the construction of a new TAC Air world-class executive terminal.

Additional hangar space has just been completed at TAC Air’s Texarkana, AR (TXK) FBO and is under development at its Hartford, CT (BDL) location. TAC Air has engaged ServiceElements International, Inc. to develop and implement an extensive customer service training initiative for all TAC Air associates. And finally, more executive terminal facility renovations are slated in the near future for TAC Air’s Amarillo, TX (AMA) and Knoxville, TN (TYS) locations

TAC Air Expands Senior Management Staff

Tracy Hykes promoted to Manager of Administrative Services

 

Tracy Hykes, TAC Air Manager of Administrative Services

Tracy Hykes, TAC Air Manager of Administrative Services

DALLAS, Texas (November 17, 2015) – TAC Air has expanded its senior management personnel by promoting Tracy Hykes to Manager of Administrative Services. Tracy will be based with the TAC Air management team in Dallas, TX, and will work closely with Carol McNally, TAC Air Director of Administrative Services, to empower the FBO network’s customer service programs and training. Christian Sasfai, TAC Air VP & COO, stated, “Tracy’s knowledge of our point of sale system, TAC Air policies and procedures, plus her general knowledge of an FBO will be a great asset as we roll out our customer service program.” TAC Air has commissioned ServiceElements International, Inc. to develop an extensive customer service training program for all TAC Air associates.

Tracy started her aviation career in the Navy as an Aviation Machinist Mate and Plane Captain. For the past 15 years, she has been with TAC Air, starting in line service, working behind the front counter and most recently as Customer Service Supervisor at the network’s Lexington, KY, (LEX) location. She commented, “Continually striving to provide the best possible customer service from behind the counter has always been my passion. I’m incredibly excited to now have the opportunity to participate in taking our new customer service program to every counter in the TAC Air network.”

The customer service training is one component of a major customer service initiative currently underway across the TAC Air network. A major equipment and coverage area improvement has been made as Wi-Fi is now available on all FBO ramps with improved service in all executive terminals. An $11 million redevelopment and expansion project is currently underway at Bill and Hillary Clinton National Airport in Little Rock, AR (LIT) including the construction of a new TAC Air world-class executive terminal.  Additional hangar space has just been completed at TAC Air’s Texarkana, AR (TXK) FBO and is under development at its Hartford, CT (BDL) location. TAC Air has engaged ServiceElements International, Inc. to develop and implement an extensive customer service training initiative for all TAC Air associates. And finally, more executive terminal facility renovations are slated in the near future for TAC Air’s Amarillo, TX (AMA) and Knoxville, TN (TYS) locations.

TAC Air Commissions ServiceElements International, Inc.

FBO network focuses on elevating customer service standards

A view of activity from inside TAC Air's SUS executive terminal

A view of activity from inside TAC Air’s SUS executive terminal

 DALLAS, Texas (November 17, 2015) – TAC Air has entered into a long-term agreement with ServiceElements International, Inc. to develop and implement a customized customer service program. The program, entitled “CuSP”, will be integrated at every customer touch point across the entire FBO network. To ensure optimal results from the program, TAC Air has expanded its senior management staff with the addition of Tracy Hykes, in the new position of Manager of Administrative Services.

Christian Sasfai, TAC Air VP and COO, said, “We are continually looking for ways to improve the customer experience at TAC Air. From safety and technical training on the ramp, to our administrative offices, to the front counter, we are leaving no stone unturned in a major commitment to a continual elevation of the TAC Air customer experience.”  Sasfai went on to say, “We’re very proud of how hard our associates work to deliver exceptional customer service to our customers. But we want to make sure we give them every tool available to help them be the very best at what they do.”

The ServiceElements initiative is a component of the major customer service program currently underway across the TAC Air network. A major equipment and coverage area improvement has been made as Wi-Fi is now available on all ramps with improved service in all executive terminals. An $11 million redevelopment and expansion project is currently underway at Bill and Hillary Clinton National Airport in Little Rock, AR (LIT) including the construction of a new TAC Air world-class executive terminal. And finally, more executive terminal facility renovations are slated in the near future for TAC Air’s Amarillo, TX (AMA) and Knoxville, TN (TYS) locations.

Keystone Aviation Offers In Flight Wi-Fi

N196XSALT LAKE CITY, Utah (November 16, 2015) – Keystone Aviation, A TAC Air Company, now offers free domestic Wi-Fi onboard its Gulfstream G200 Charter Aircraft.  Whether traveling for business or leisure, this new modification allows Keystone Aviation’s charter clients to stay connected.

“We are working hard towards getting free Wi-Fi in all 12 of our charter aircraft by next year,” says Charlie Chamberlain, Flight Ops Sales and Business Development for Keystone Aviation.

With the ever increasing need for individuals and business to stay connected at all times, Keystone Aviation recognizes the value of internet accessibility for their clients. “Many of our charter clients view corporate aircraft as a business tool.  The addition of Wi-Fi makes that tool even more effective,” says Mike Parker, VP of Aircraft Sales for Keystone Aviation.

The Gulfstream G200 is in the top of its class in the Super mid-size jet category. With a range of 3,800 nautical miles, and a cruise speed of 530 mph, the Gulfstream G200 has the ability to fly up to 10 passengers comfortably anywhere in the world.  With the addition of Wifi in Keystone Aviation’s Gulfstream G200, flight time becomes productive time.

For additional information on chartering the G200 or information on the complete Keystone Aviation charter fleet, visit keystoneaviation.com or call 888.600.1070